Quality Assurance at Hilton Forge starts with understanding the Customers Requirement and continues till the customer is completely satisfied with the delivery of products and services. Quality Control procedures are well defined and thoroughly implemented. Hilton Forge is built for result oriented work culture, to fulfill customer's needs in terms of Cost, Quality and Delivery. By enhancing effectiveness of people and plant equipment safely we are aiming towards zero losses. We also believe in continual improvement for effectiveness of Quality Management System through Team Work, Training and Focus on Actions and Results.
Strict quality assurance system is being followed in all our departments and Total Qulaity Management is applied to streamline and all the procedures and practices in operation to achieve high standard of efficiency. Contionious efforts are being made for improvement of materials technology and equipments to give best quality products at the most affordable prices.
The impeccable quality standards of our product range as well as services have contributed immensely to the success of our company.
Keeping efficient and friendly customer service as the top concern, provides ultimate flexibility in fulfilling each & every customer requirement irrespective of the size of order. Most of our clients are doing business with us since years, which indicates higher levels of customer satisfaction. We always welcome any queries or suggesions from our clients to improve the services and hence to serve them better.
We exercise stringent quality control measures for ensuring the accurate dimensions and mechanical properties of our products. Our quality assurance system assures each product to pass through following processes and quality systems :
- • Material Control System
- • Process Control System
- • Machining and Dimensional Control
- • Certification and Supplementary Test
- • Finishing and Marketing
The quality assurance system is guided by principles that support our unique working culture which incorporates respect, self management, open communication and creativity.
These principles are :
- • We strive to be the best in our industry.
- • We care about our customers.
- • We do our absolute best to honor our commitments.
- • We strive to always act with integrity and fairness.